Supercare from Computer Hypermarket
Your Assurance of Quality

Ever since our inception we have been dedicated to maximising the reliability of computer systems. This is a fast-moving industry and does perhaps sometimes focus too much on the ultimate in system speed and capability at the expense of reliability.

Over the years we have discovered many factors which affect reliability ranging from the way in which systems are constructed to the type of components used. We have now formalised our experience into a set of guidelines which we incorporate into all new and used systems. This is our SuperCare service and is your assurance that every possible action has been achieved to give you the best result.

SuperCare service guarantees:

1. In new systems we use only parts with a full manufacturers warranty.
2. Every component in both new and used systems is thoroughly tested to a very high standard.
3. On used systems, any component having a fault which might affect it's performance or reliability is rejected.
4. Every system has a full test report attached detailing the tests carried out and the devices installed (graphics, memory, hard drive etc.)
5. Where an Operating System has been installed, all the latest software updates for it (security patches etc.) are always loaded.
6. On used systems any cosmetic defects (scratches, minor stuck pixels etc.) are noted on the test report.
7. All systems are built to a high standard based on our experience of optimising component mounting, air-flow and other system cooling factors, and the routing of internal cabling.
8. Minimum of 24-hours continuous testing performed on every system using our proprietory User Simulation software. This automatically runs a typical sequence of user actions including opening & running programs, loading data files and shutting down and restarting the computer.
9. An internal and external visual check is made.

10. All systems undergo a brief re-test immediately before despatch.

SuperCare July 2004